Starting a new job may be one of the most stressful events in our lives. While there is much talk about job change frequency in the 21st century, I’d say that what remains constant from past generations to today is the concern for how successful we will be in our jobs.
According to a 2016 Human Capital Institute survey (http://www.hci.org/hr-research/onboarding-outcomes-fulfill-new-hire-expectations), respondents believe the most effective onboarding practices for reducing time to proficiency are Performance feedback from Manager (80% of respondents), Training Classes (76%), and Written Performance Goals and Timelines (61%).
Falling in as less effective behind these responses are the common peer mentoring, social learning, and self-paced training. This says to me that new employees respond to specific, goal-oriented, and direct interactions with someone of authority in the new company.
While busy managers may prefer pairing a new employee with a peer for orientation and training, that mindset leaves out an important part of the experience: feeling valued by the company and management. Managers are responsible for the growth and success of the organization and their employees. Being absent from the NEO process sends the wrong signal.
A good NEO program weaves in and exemplifies your company culture. It communicates the principles that guide your purpose and actions. It teaches your teams how to be successful and why they should stay working for you. A NEO program should go as far as needed to ensure employee understanding and buy-in of who you are what you do.
A good NEO program includes these elements:
“We need to get our people trained on _______.” “Training will improve our ________.” “I guess the training on _________ didn’t do what it was supposed to.” Has anyone in your company uttered any of these famous phrases or something similar? They are a common refrain when something in the business landscape changes or needs to change. And many times, it is training, or some form of education, that is the recommended solution for a performance need. Other times, all the training in the world is not likely to move the performance needle.
When Training is Better
Training is a form of behavior modification that is satisfied when a worker learns and applies new skills to achieving specific business goals. Training implies the workers did not possess the needed skills to begin with and had to have them developed. Some examples of when new skills, thus training, are needed include:
When Managing is Better
Managing is the directing and supporting of business activities to achieve specific business goals. Of course, a critical role of management is to direct and support their employees. When a manager becomes aware of a performance shortfall, she has some observations to make. These observations determine if workers do not possess the knowledge and skill to perform or if they are succumbing to other influences, such as:
Thoughts? Feel free to comment.
If your company needs to know if you have training or managing needs, Team Learning Services can assist. Give us call or drop a note to find out how.
David Koster is the owner and principle consultant of Team Learning Services. He has 30 years experience in the education and learning industry.