“We need to get our people trained on _______.” “Training will improve our ________.” “I guess the training on _________ didn’t do what it was supposed to.” Has anyone in your company uttered any of these famous phrases or something similar? They are a common refrain when something in the business landscape changes or needs to change. And many times, it is training, or some form of education, that is the recommended solution for a performance need. Other times, all the training in the world is not likely to move the performance needle.
When Training is Better
Training is a form of behavior modification that is satisfied when a worker learns and applies new skills to achieving specific business goals. Training implies the workers did not possess the needed skills to begin with and had to have them developed. Some examples of when new skills, thus training, are needed include:
When Managing is Better
Managing is the directing and supporting of business activities to achieve specific business goals. Of course, a critical role of management is to direct and support their employees. When a manager becomes aware of a performance shortfall, she has some observations to make. These observations determine if workers do not possess the knowledge and skill to perform or if they are succumbing to other influences, such as:
Thoughts? Feel free to comment.
If your company needs to know if you have training or managing needs, Team Learning Services can assist. Give us call or drop a note to find out how.
David Koster is the owner and principle consultant of Team Learning Services. He has 30 years experience in the education and learning industry.